Customer Testimonials

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DealerRater Sep 5, 2020

Mark and Orlando were amazing! They turned a tough situation into an amazing experience. Mark greeted us at the door and made sure that we were treated as valued costumers. Orlando came out and greeted us and helped my daughter become more acquainted with the features of her new car. We drove 4 hours to get here. In the end, totally worth it!

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DealerRater May 17, 2020

Darrell was a GREAT help in assisting us in our pursuit. Very accommodating and bending over backwards to help us in every way. Thank you Darrell Pruitt!

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DealerRater May 3, 2020

Dan Rolwes our Service Representative did a great job. Appointment was timely, listened to our concerns, arranged a loaner car, and explained options. Very professional.

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DealerRater May 2, 2020

I was early for my appointment and initially processed quickly.The young lady looked me up in the waiting to let me know they discovered a wheel alignment. The service technicians quickly performed the additional work and I was on my way home.

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DealerRater May 1, 2020

My sales person, Clayton King, was very courteous, knowledgeable and helpful. He made my SUV buying experience enjoyable. I would recommend Clayton and West County Honda to anyone. Thank you. kbart

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DealerRater Apr 29, 2020

Service has always been super friendly. They make sure to cover all your needs and answer any questions you may have. My service advisor David was also able to tell me upcoming maintenance I would need on my newer vehicle just to be prepared for future costs. I have been extremely satisfied with West County Honda.

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DealerRater Apr 27, 2020

Service efficient and excellent. Really appreciated excellent service especially Allan Holley. He was courteous and very informative. I really appreciate his knowledge and willingness to help me taking care of our car. Love the CR V!!!!!CRV

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DealerRater Apr 23, 2020

Happy with the excellent service given. Service Advisor, David. Fischer was very interested in making everything go smooth during my wait. Thank you, Betty Lorance

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DealerRater Apr 23, 2020

Fixed a recall - could not even tell that they had to take part of the car apart. Oil change - No Problem Tire Rotation - And I thought they rotated when driving (HaHa) Gave the car a bath (surprise!) All done with out any problems

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DealerRater Apr 17, 2020

2017 Honda CR-V would not start. Called West County Honda where I purchased it. They said probably covered by warranty. They sent Tow Truck and it turned out the battery was down. Tow truck driver jumped it to get it started and we then drove the car to West County Honda for a battery check. Turned out the battery, less than three years old, was bad. Replaced battery at no charge. All this happened over about a 2 1/2 hour period. Absolutely everyone we worked with to solve our problem was extremely courteous and very attentive to our problem. It was a very ...

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DealerRater Apr 10, 2020

Everyone is so nice and you wash my car!!!! Great service in great time frame. I am notified with what is due at next oil change too!

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DealerRater Apr 9, 2020

I had to get my airbag recall completed. Everyone was extremely kind, and the gentleman checking me in took extra time to wipe my car down inside and outside after it was completed. It put my mind at ease with the COVID happening. It was also completed much faster than I had been quoted. Thanks for the great service!

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DealerRater Apr 9, 2020

At this time I would like to thank West County Honda for there outstanding service. The staff has always been very knowledgeable, courteous , friendly and helpful!

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DealerRater Apr 6, 2020

My 2008 Honda Civic was recently totaled in a three-car collision. As I've used West County Honda for many years for car maintenance, I went there first to look at new Hondas. Carol Esposito was most helpful, and made the unpleasant job of looking for a new car post-accident and during the coronavirus pandemic a pleasant experience. I highly comment Carol for her warmth and professionalism. Mark Charboneau was also a great help as finance manager.

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DealerRater Apr 4, 2020

Everything in service experience was well done Oil change, tire rotation, nitrogen tire fill. 7500 mile scheduled service appointment on Saturday April 4 @ 8:00 am

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DealerRater Apr 2, 2020

Great experience. Negotiated over the phone, got what I really believe is a great deal and they delivered the care to my house in this strange virus laden time. Everything was handled great and never had to leave the house. Thanks Mike for a great experience.

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DealerRater Mar 31, 2020

I scheduled regular maintenance for Honda Accord Hybrid. They did a very good and quick job, and were very professional while performing the maintenance work.

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DealerRater Mar 31, 2020

I worked with Sarah Coleman with leasing a car from Honda 2yrs, Sarah informed me that she was no longer working with Honda and referred me to Thach. A bit apprehensive I gave Thach a chance and he was equally as helpful, professional and accommodating. I love my new car...

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DealerRater Mar 27, 2020

Bought my vehicle there and have always used the service department for quick, friendly and excellent service. Would recommend to anyone. Purchase prices good, service excellent and not only drop off but also Saturday service. They will shuttle you to work or home if you leave a vehicle for service.

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DealerRater Mar 23, 2020

Service Advisor was cordial and provided a good estimate on time to complete. With installation of replacement lower ball joints on front and rear shock/spring assemblies the car rides and handles like new.

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DealerRater Mar 22, 2020

Brian was ready for me and the oil change for my car. He is always helpful and ready to assist me or answer any question that I might have.

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DealerRater Mar 19, 2020

He was very helpful and professional is able to get my vehicle in and fix the problem. Even was able to change the oil while I waited.

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DealerRater Mar 18, 2020

Exceptional service workmanship, timing and delivery of needed regular maintenance services. I will continue to depend on them for both my Accord and CRV care.

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DealerRater Mar 16, 2020

My first time receiving service at this location. I was shocked about how well the communication was during my service. My van is running great.

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DealerRater Mar 13, 2020

I am new to the area. Had previous service with another Honda dealer before coming to West County Honda. Same good experience at both dealerships.

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DealerRater Mar 11, 2020

Had to have several repairs and still got my car back the next day!! Daniel was very nice and excellent to work with! Great guy!

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DealerRater Mar 11, 2020

West County Honda has always been courteous and helpful. I’ve had the opportunity to visit the service department on two occasions for minor issues. Both times I was very satisfied with their service.

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DealerRater Mar 10, 2020

Friendly customer service. Clean, comfortable waiting room. Service for only what is needed. Love the clean car after service is done. My car was pulled into the garage when I left so I wouldn't have to walk outside in the rain.

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DealerRater Mar 10, 2020

I had a very intermittent issue with my battery draining three times since Jan 13th. I brought my car in the first time after I jumping it up after it died on Jan 13th. Everything checked out OK, both the battery and Alternator. So I figured I might have left something on to cause this. Anyway, on Feb 16th my car was dead after work, so I charged it up again. Then it did it again on Mar 1st again after work. At this point I knew I had not left anything on to cause this, so it was time ...

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DealerRater Mar 9, 2020

Friendly and knowledgeable help from Norbert, Kris and Jeff. Kris did a good job of prepping the car and explaining the features. Turnaround time less than an hour.

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DealerRater Mar 6, 2020

Great customer service, Allen was very friendly and helpful. He helped resolve issues that involved our warranty. I especially appreciated the very nice oaner overnight.

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DealerRater Mar 5, 2020

We dealt with Mike Knollhoff in buying a new Honda. He was excellent--helpful, friendly, and straight-forward. Too bad that he had to have his decisions vetoed or confirmed by another person.

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DealerRater Mar 5, 2020

Staff was very helpful in making the transaction and explaining all the features on the new car. This is reason for being a 25 year client.

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DealerRater Mar 1, 2020

Excellent Customer Service!!! We did a last minute vehicle service and they worked us into their schedule. They were busy and the service was running a few minutes behind. Customer Service Representative Allen Holley help us understand the different option available. Allen Excellent knowledge in Customer Service was Greatly Appreciated. Thank You, Shawn and Kellie Reed

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DealerRater Mar 1, 2020

The staff members I encountered were very friendly and clearly explained what they were doing. They tried to make my experience as seamless as possible and ensure all of my concerns were addressed.

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DealerRater Mar 1, 2020

I began my search for a new Honda Pilot at Mungenast Honda, who quoted a low purchase price, but offered terrible trade in. Mungenast also gave me an overall "smug" vibe. Then I found what I wanted online at Napleton Honda and reached out to them. Napleton's refused to speak with me about price or trade in over the phone, despite me explaining that I lived 100 miles away. They convinced me to make an appointment to "come in". I then began receiving unnecessary videos from Napleton's dealership and received phone calls/ emails from 4 or 5 ...

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DealerRater Feb 29, 2020

Worked with the best--i was looking for a car that would be affordable, reliable and economical but also lot of fun to drive..My salesman-Mark Charboneau delivered all of this and more!I'm enjoying driving my new civic and having extra gas money to spend elsewhere.A sincere thank you!

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DealerRater Feb 26, 2020

Everything was great! Vehicle was clean and ready when promised. Service drive person was great and the mechanic I talked to Keaton was knowledgeable. Thank you for catching my worn brake pads before I had an issue.

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DealerRater Feb 26, 2020

I appreciated getting a service appointment that worked with my schedule. Bryan was attentive, professional, and helpful. I look forward to working with him in the future.

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DealerRater Feb 26, 2020

I arrived early for an appointment, and they were ready for me. Tim did a great job checking me in and explaining everything to me. The waiting area was clean and comfortable, and the car was ready within the time promised.

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DealerRater Feb 26, 2020

Tim Rice was very friendly and made my service appointment enjoyable. I will not hesitate to make my future service appointments at West County Honda.

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DealerRater Feb 25, 2020

Tim was helpful and easy to work with. He did an excellent job. Service was done quickly and efficiently. Waiting Room was clean and the water and coffee were nice to have around.

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DealerRater Feb 24, 2020

David was my service advisor, and he was very straight-forward with me about what my car did and didn't need, as well as being honest with me about possibly getting a tire rotation at no charge at Costco where I had purchased my tires (I chose to have it done at West County Honda anyway with a coupon for a very reasonable price, just to get it done). I am very satisfied with West County Honda, and will continue to have them do the maintenance on my car. Always appreciate the coupons!

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DealerRater Feb 22, 2020

Thanks go out to Service advisor Allan Holley who continues to provide a very pleasant experience when we bring in both of our Honda's (CRV & Accord).

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DealerRater Feb 22, 2020

Dropped off in early morning and it was done by 10. Let us know about tire life and 100,000 mile checkup, but no pressure to do soon.

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DealerRater Feb 20, 2020

Always great service, giving you updates as you wait. Comfortable lounge to relax, have refreshments. Treated with appreciation, professionalism. Always a good experience for me.

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DealerRater Feb 19, 2020

Not only were they great at servicing my car, but they helped get me back home and picked me up when my car was finished!

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DealerRater Feb 16, 2020

So glad I choose West County Honda to purchase my two Honda'. Everyone's so accommodating and couldn't be nicer.Dave Monroe's the best!

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DealerRater Feb 15, 2020

Needed two tires and wheel. Talked to Tim on Thursday and came in for service on Sat. Everything was first rate and sO am pleased.

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DealerRater Feb 15, 2020

Steve H. made my trip to get the replacement key fob a quick but good experience. He explained some inner workings of the way the fob works. Needless to say he was a pleasant and knowledgeable person to deal with. It did not hurt the customer waiting area has a soft ice cream machine, popcorn and great coffee!!

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DealerRater Feb 15, 2020

I was well taken care of and the work to be done on my car clearly explained. Brian in service was very helpful. I'll be back.

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DealerRater Feb 14, 2020

Shopping for a car can be a stressful experience. However, today my experience was very pleasant. The salesperson helping me was very friendly and attentive. He gave me all the information I needed and quickly showed me the two cars I was interested in. I would not hesitate recommending West County Honda and my salesperson, Kris Rajagopal.

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DealerRater Feb 13, 2020

I broke a clip on the engine air filter housing and West County Honda got me in within a hour to fix the problem. Even though the problem was my fault, they bent over backwards to help me. They even washed the car after the repair was completed. The Service Writer, Bryan Crawford, was especially helpful. He provided his phone number and extension should the need for future visits arise.

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DealerRater Feb 11, 2020

I brought in my 2018 Odessey van for a state emissions test, I was told there were several recalls that were needed to be fixed as well. They were all done in a rapid fashion and I was on my way. Thank you for bringing this all to my attention. Henry Kuechenmeister

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DealerRater Feb 11, 2020

I brought in my 2018 Honda Odyssey for routine service. Allan Holley was the best Service Advisor I have dealt with at West County. He did not advise getting anything done to the vehicle that wasn't required this visit. He made a couple suggestions about what may be needed for my next appointment. Told me it would take and hour and it was finished in about 50 minutes.

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DealerRater Feb 8, 2020

They were ready for me when I got there, left about 1/2 hour later. Always a pleasure to get such. a great service experiance.😊😊😊

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DealerRater Feb 8, 2020

Really helpful group of individuals. Very friendly and open to share market data. It is definitely more than selling cars for them. I am really happy with the experience.

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DealerRater Feb 8, 2020

I needed a bit of emergency attention even though it was nearly 5:30 pm. I phoned ahead and the service guys were waiting for me at the door. They took care of my CR-V's problem right away. I was on my way in about 1/2 hour. Hats off to manger, Jeff, and Tim, and all the service guys!

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DealerRater Feb 7, 2020

Mark C was great to work with. A refreshing approach to selling cars. There was no pressure or hard sell, but rather he listened to our needs and budget and worked within that. Great experience over all. Would highly recommend.

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DealerRater Feb 6, 2020

good job. hope west county Honda continues to build in this positive direction. Look forward to continuing to make use of this West County dealership

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DealerRater Feb 6, 2020

Mike made the experience of purchasing a van a very easy and pleasant event. Frankly, it was way beyond my expectations! My history of purchasing vehicles has been a stellar one.

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DealerRater Feb 6, 2020

Enjoy taking vehicle staff very helpful , was in and out in timely manor very helpful explaining services needed and the cost for service thank you

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DealerRater Feb 4, 2020

Took the Honda in for a free car wash and the oil change was due in a few hundred miles so I figured I would ask them if they could get it in to do the oil change since I was in the area and they got me in and out within the time frame they told me!

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DealerRater Feb 1, 2020

As usual your service department personnel - especially Allen and Joe, were super and the service was great, Explained all jobs needed to be done and cost. Customer service is priceless and your dealership has it!

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DealerRater Jan 31, 2020

Don was great to work with. He was very polite and worked hard to earn our business. He went out of his way to make sure we were comfortable while we were waiting to complete the paperwork on our purchase.

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DealerRater Jan 30, 2020

A fast and courteous service, Needless to say that any thing I write will be less. And I will have no restriction to recommend all my friends and family.

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DealerRater Jan 29, 2020

Excellent, courteous service! One slight hiccup: forgot to reset the oil life percentage. Forgivable. Shuttle driver (Mike) was very personable. Overall, a very good experience.

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DealerRater Jan 27, 2020

I brought my leased 2019 CR-V, Touring for some minor repairs prior to returning it at the end of the lease. There was more damage than I thought and the service writer, Tim, put me in contact with Mike Knowllhoff to discuss options. Mike had some really practical, money saving ideas for us and we ended up in a new CR-V leased 2020, EXL model. We then worked closely with Jeff in finance. He answered some more questions as we went through the paperwork. The deal got us into a lower monthly payment and ultimately saved us several thousand dollars. My wife ...

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DealerRater Jan 24, 2020

My favorite is your shuttle service to run an errand instead of waiting in the Waiting Room. The boys that waited on me were top notch customer service & very knowledgeable! Thumbs up!

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DealerRater Jan 24, 2020

Very helpful and courteous as always when our vehicle is serviced .xxx xxx xxxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xx xxxx

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DealerRater Jan 23, 2020

Customer Service represent Allan was very professional and did a good job at explaining what service will be needed in the future. Service was also completed on a timely matter.

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DealerRater Jan 22, 2020

Although I came in without an appointment, Tim took excellent care of me and my vehicle. Most accommodating and thorough. The brakes needed immediate attention.

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DealerRater Jan 21, 2020

when I originally purchased my 2019, red, manual transmission Civic, I was quite pleased with the service and attention. Am totally pleased with the car - well, wish it had a CD player; have a lot of "oldies." The service this past week was exceptional, and above what I anticipated. You are working hard to win your customers! Thank you.

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DealerRater Jan 20, 2020

Steve was great in customer service. The repair cost was a little overwhelming. Steve helped me decide on what repairs were needed now and then schedule others in the future.

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DealerRater Jan 17, 2020

Great service department. The work was completed on time and at a cost that was reasonable and inline with the estimate provided prior to the work being done. Always friendly and helpful.

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DealerRater Jan 15, 2020

only down side was the failure to wash the car as I was promised when I bought the car in August. It was really dirty too.

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DealerRater Jan 14, 2020

Dave, my service advisor was awesome, friendly & professional. Very helpful. Malcom, the shuttle drive was kind, polite & an easy going driver in morning rush on Manchester.

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DealerRater Jan 13, 2020

I needed an overdue oil change on MDX. Called around 11am on Saturday morning and was told they could accommodate walk-in. It took less than the time they said it would and I was able to have them rotate tires as well.

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DealerRater Jan 12, 2020

Alan was waiting to greet me when I arrived. He knew exactly what service I was there for. He supplied a shuttle to take me home because service was going to be 3 hours ( which he informed me in advance). He told me the service would be about 3 hours and he would call me when the car was done. In 2 1/2 hours he called and I went to pick up my car. Great experience and my wife also enjoys dealing with Alan for her CRV. Thanks Alan.

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DealerRater Jan 11, 2020

Our 2018 CRV is the second car from W.Cty. Honda. Our advisor was Tim and he explained the services needed to complete the 15K maintenance service period. We got a call and picked up the car and Tim reviewed all elements on the checklist. Basically the items all checked out in the Green, excepting some minor tire wear - and one of the services on the 15K period was a 4 wh. alignment. I was very satisfied with this service on all points. I would recommend West County Honda as a good place to buy and get service. Marlan G. l

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DealerRater Jan 11, 2020

Dave and the Service Manager helped me with evaluation and correction of my "emission system malfunction" notification and the cause. Although the cause and repair/cost became much more severe than we ever anticipated, they informed me of the issue(s) and potential cost and worked with Acura and to minimize the cost out of my pocket since we were out of our warranty period. Thank you Dave for assisting and working hard for me. You helped part the heavy clouds to let a little sunlight through.

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DealerRater Jan 11, 2020

I absolutely loved the $12.95 oil change coupon I got in the mail! It’s what brought me back to the dealership instead of going elsewhere for my oil change. I also had an alignment. David Fisher was very pleasant and helpful and not too ‘pushy’.

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DealerRater Jan 10, 2020

In 2017 we were in the market for a CRV, the salesman at West Co. Honda provided no incentive to purchase a car at the dealership. There was no salesmanship displayed, the approach was this is the price...…. We purchased the car at Napelton in St. Charles, they were more willing to work on price. We had a recall on the CRV in September 2019 and took it to West Co Honda. The service department was excellent. In December we had an issue with warning lights. Allan was excellent in his communication with us. In early January, we had a transmission issue, ...

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DealerRater Jan 10, 2020

My experience has always been good using the service department. They explain everything that is going to be done , the cost of the repairs, and the time it takes to do the work.

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DealerRater Jan 9, 2020

First time here for a recall, and I want to applaud Honda West for having such friendly service techs and handlers. It appeared they actually enjoyed their jobs and that's rare these days. Thank you!

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DealerRater Jan 8, 2020

Bought my car in June, 2017. Dealt with Mike Knollhoff. Have routinely brought my Honda to this location for service as it is conveniently located and I always experience fast and efficient service.

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DealerRater Jan 8, 2020

Booked a service appointment online. Everyone was friendly and I was in and out as expected. Service advisor Allen Holley was great. Took my coupon, looked up some information about car for me, and went over the final paperwork and service recommendations. Technician Demeco Young worked on the car. Everything was great and the price was right as well. Thanks!

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DealerRater Jan 5, 2020

Mike Knollhoff did a great job. Sean did a good job as well on the finance. Saw my trade-in for sale on-line. Still waiting for title to take to DOR. Enjoying the truck.

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DealerRater Jan 4, 2020

I bought my 2013 Accord at West County Honda, and have had it serviced there. I have been very satisfied with the professionalism of the service advisors and the level of service that I have received.

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DealerRater Jan 3, 2020

Sixth Honda vehicle purchased at this dealership since 2002. Kris provided guidance and access to Honda tutorials for the newer technology features in the latest vehicle purchase. Sales and service complement the quality vehicles provided by Honda. We look for continued outstanding service of our vehicles at this dealership.

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DealerRater Jan 3, 2020

There is a reason I will only buy Honda and I can certainly say there is only one dealership I will buy my next Honda from. West County Honda is the best of the best. Huge thank you to Dave in Service for taking amazing care of my service needs and a big shout out to Kris R for speaking with me about my next purchase. I've owned a lot of vehicles and this is the first one to make it three years before needing a single warranty repair. Rock solid brand. Rock solid dealership.

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DealerRater Dec 29, 2019

My crv had a noise in the front end. The service department did a great job diagnosing the problem/repairing. Matt kept me well informed.

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DealerRater Dec 29, 2019

Mr. Cribbs and Mr. Sapienza were very helpful throughout the purchasing process and even went an extra mile to help with what we wanted. Mr. Jason even picked us from home to the dealership. He has a lot of patience explained everything about the various versions of Civic.

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DealerRater Dec 29, 2019

We had an electrical issue while on the road and needed to get our CR-V to the service department without an appointment. They were able to get us in quick and we were out the door within two hours.

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DealerRater Dec 25, 2019

Mr. Allan Holley is the service advisor who welcomed me when I dropped my car for 30K service. This is the second time he took care of me. He has been very friendly and considerate for customer's needs. He explained well what services I need and how these services will help in maintaining a long lasting car. The services were also excellent, and I feel that my car is running greater than before.

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