Customer Testimonials

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Cars Oct 1, 2022

Very laid back environment with the best professionals to make buying a car less nerve wrecking. Jacob was very knowledgeable about the Honda product. Definitely recommend you ask for him when looking for a new car.

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Cars Oct 1, 2022

Michael Anthony Knollhoff was amazing. I came in to change my keyless remote battery that was low. He helped me a great deal! I had my children in the car. He took the key and had it replaced without me getting out the car. He gave us each $2 bills, cold water and balloons for the kids! Exceptional service!

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DealerRater Sep 30, 2022

Jacob was a professional and helped make sure I made the best choice when it came to what vehicle worked best for my needs. Definitely recommend visiting him if you’re looking for a new Honda.

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DealerRater Sep 30, 2022

Jacob was a professional that made my shopping experience VERY easy. Five stars! Thank you!

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DealerRater Sep 29, 2022

On my third Honda CRV from West County Honda. Very happy with the car and the deal I got. My salesman, Mike Knollhoff is the best! Will always go to him first when I am looking for a new car. Used the Service Dept today and they have always been great too.

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DealerRater Sep 18, 2022

I've bought multiple cars through West County Honda, this being my second from Ian M. Always a pleasure working with him as he's very professional, approachable and extremely personal-able, thanks mate!

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DealerRater Sep 18, 2022

CR-V Hybrids are hard to come by, called WCH, Ian was my sales rep, waited two weeks and I got the exact car I was told, seamless purchasing experience. Thanks Ian!!

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DealerRater Sep 18, 2022

LOVE my new Pilot!!! Ian got me in quick, painless while making me laugh through the whole process. Crazy market, I get it and would happily purchase again!

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DealerRater Sep 18, 2022

5 Star experience at West County Honda, thoroughly enjoyed my buying experience with Ian McCown, will come back for my next car purchase!

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DealerRater Sep 18, 2022

Ian was excellent, enjoyed his personality from the moment my wife and I walked in. Thanks so much Ian and the West County Honda team, we love our new Odyssey.

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Cars Sep 7, 2022

Excellent dealership. They got to know us as a Customer and went above and beyond to ensure that our van met our needs. I would come back here anytime. This is the second car I’ve bought from West County Honda.

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DealerRater Sep 1, 2022

Excellent way to deal with customers. People are very friendly. Mike Knollhoff was especially good to work with.

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DealerRater Aug 31, 2022

Ask for Donnie was so hopeful and found the perfect car for me and my family.

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DealerRater Aug 30, 2022

All employees were nice, organized, thorough, and great to work with! Mike Knollhoff was exceptional. He worked with us on a great deal, super amenable, answered all of our questions thoroughly, and was amazing to our kids. Car shopping with two little kids is hard and he was so understanding. I'm very happy and impressed with everyone at the dealership, the fairness, and our new (to us) used vehicle. Shout out to everyone there who made this process actually enjoyable, especially Mike. Extremely happy!

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DealerRater Aug 30, 2022

Mike is a great salesman to work with. He is organized and listens to what I needed.

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Cars Aug 28, 2022

My wife and I visited two other area Honda dealers before West County Honda, but WCH had by far the best customer service of all. Mike was very friendly and informative and did not pressure us at all. We are very satisfied with our purchase and would recommend this dealership to anyone.

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DealerRater Aug 26, 2022

Mike K was very nice, patient and accommodating! After a late evening visit to test drive cars, our bank was closed so Mike brought the car and paperwork to me the next day!

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Cars Aug 22, 2022

Came in for purchase of Honda Civic earlier this month. It was smooth and easy. Donnie was great highly recommend for your next car purchase.

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DealerRater Aug 22, 2022

From Hello, I knew. God's light shinned from the heavens upon West County Honda. The door opened and there he stood, a majestic Car salesman with broad shoulders that could lift any ship. Thank you Ian McCown for not only taking the stress out of car buying but also making the process as smooth as ice.

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DealerRater Aug 22, 2022

Not only did we buy one car but we bought two from Ian McCown!!! Thank you truly for taking care of my family, it's so hard to find someone who is competent with a great personality. Thanks WCH!

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DealerRater Aug 22, 2022

Recommended three friends!! Thoroughly enjoyed my experience, Ian & Marty were great, always nice to see a place that is professional yet maintains the ability to be a fun environment, thanks so much for the Odyssey!

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DealerRater Aug 22, 2022

Ian McCown! Thanks so much for helping me find my new ride! Especially when the industry right now is very tough! Thanks brotha, very happy with my new Pilot!!

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DealerRater Aug 21, 2022

Fantastic experience with Ian McCown, got me a great deal within a crazy market. He was easy to connect with, attentive with what I wanted and made me feel very little anxiety, thanks so much Ian, I love the pre-own Accord!

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DealerRater Aug 19, 2022

My husband and I worked with Michael Knollhoff. We couldn’t have asked for a better experience. He was patient and made sure that we had everything we needed - ZERO pressure to do anything we didn’t want to do.

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DealerRater Aug 18, 2022

West County Honda is our go to for all service and automobile needs. It is always a pleasure dealing with Mike Knollhoff. He makes the buying and maintenance process a joy instead of a chore!

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DealerRater Aug 18, 2022

Absolutely amazing care and customer service from Mike Knollhoff! He genuinely listened to my needs and was a breath of fresh air compared to other experiences I have had in the past, from other dealerships. He is always looking for the selection that best fits the needs of my family. He is truly interested in making people happy through his committed and transparent approach to customer care. He is so nice to my kids too, they love him. Huge shout out to Mike K. for being the awesome guy he is, thank you so very much for all you have ...

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Cars Aug 18, 2022

Wonderful customer service and nice amenities while you wait. Mike K, Allen, and Jeff made a lengthy repair smooth sailing. We recommend West Co Honda for everyone’s automotive needs.

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DealerRater Aug 18, 2022

I can’t say enough about the service at west county Honda! After our summer vacation our van needed a tune up. Mike K (who originally sold us the van) took excellent care of us connecting us with Allen H. They are both amazing! Mike is so friendly and helpful. He coordinated everything for us. We’ve had the van for a year and he still wants to make sure we are happy! Allen and his team do fantastic work and got us back on the road faster than I could tell Mike all the details of our trip! I ...

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DealerRater Aug 18, 2022

Mike K is the single best dealer I know. I will absolutely use Honda again for all my car dealership needs

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DealerRater Aug 18, 2022

Mike K is incredible. Easily the best service I’ve ever experienced in any field. I wish the rest of the service world could see how he does it. So friendly and personable going way above and beyond making sure we got exactly what we need, and more! We will never buy a car from any one else! Thanks Mike- you are the best!!!!!

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DealerRater Aug 18, 2022

Mike K is without a doubt the best dealer I’ve ever had the pleasure of meeting.

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DealerRater Aug 18, 2022

Mike K is an incredible dealer, I was very satisfied with his service. He went above and beyond in his work and I’ll never get a car from anyone else.

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DealerRater Aug 18, 2022

Had the best car buying experience with Mike Knollhoff. He will bend over backwards to accommodate you, even after the purchase of your vehicle. 10/10 experience. Highly recommend!

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DealerRater Aug 11, 2022

Mike Knollhoff was very pleasant and easy to work with. I would definitely come back in the future to buy my next car

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DealerRater Jul 15, 2022

They did a great job showing us the HR-V and CR-V. The sales rep, David Bakazan, was very knowledgeable and helpful. Overall, the staff was very gracious.

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DealerRater Jun 7, 2022

Ian McCown was great and made my first car buying experience very easy. Would highly recommend anyone shopping for a car to go to west county honda.

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DealerRater May 22, 2022

Awesome experience with Ian McCown, kid is going places. Thank you for the CR-V and great energy.

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Cars May 20, 2022

I worked with Sales Specialist Ian M. on a recent used car purchase from West County Honda. Ian was great to work with-friendly, professional and knowledgeable. He made my car purchase a really good experience by providing outstanding customer service. He was energetic and had a very positive attitude. He answered all of my questions and pointed out all of the car features during the test drive. I got a good price on the vehicle I purchased. I was very pleased with the sales process and I thoroughly enjoyed working with Ian.

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DealerRater May 19, 2022

Jacob was knowledgeable and friendly, and honest. He gave information but was honest when he didn’t know something but he could find out. He was not pushy. I am not yet ready to purchase, but I would have no problem working with Jacob if I decide to purchase a Honda.

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DealerRater May 3, 2022

They are great and helped us to find the best car! Thanks Ian and team!

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DealerRater May 1, 2022

I had a great experience and have already recommended a friend go visit West County Honda.

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DealerRater Apr 30, 2022

The sales team at West County Honda helped me make my vehicle purchase better. I highly recommend working with Michaela!

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Cars Apr 15, 2022

Ian made us feel very comfortable without hovering over our shoulders. prior to test driving a car he described most of what the car has inside, where things were and how they work -lights, turn signal, radio, GPS, etc. he also gave us road directions where we can get a great feel for the drive for the type of car we test drove. all the above is something we haven't experienced with other local dealers He kept us posted on cars coming into the lot without pressuring us to come in - he seemed to listen to what WE ...

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DealerRater Feb 28, 2022

Great service and Michaela was extremely helpful and knowledgable! The prices are very reasonable, too. No high-pressure sales tactics!

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DealerRater Feb 6, 2022

My husband and I had a truly incredible buying experience with Ian McCown at West County Honda. We were blown away with his high level of professionalism from beginning to finish. We visited multiple rival dealerships and felt that Ian's level of service is unmatched. I will highly refer him to friends and family who are in search of their next vehicle. We love our new 2022 Pilot! Thanks, Ian! West County Honda is so lucky to have you!

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DealerRater Dec 31, 2021

Our new car buying experience at West County with Sales Specialist, Ian McCown, was seamless. Ian was knowledgeable, trustworthy, and considerate of our time.

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DealerRater Dec 29, 2021

Back in June we bought a 2004 Honda Pilot from West County Honda. The car had only 77,000 miles and we got it for a great price. The dealership did a thorough check up on the car beforehand. Ian McCowan was our sales rep and he took such good care of us. He was so kind and responsive to any question we had. He was the best auto dealer salesman we have ever worked with.

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DealerRater Oct 26, 2021

Although I didn't find a car at your location my experience with Ian in sales was a great one He was knowledgeable professional and deserves recognition. Tracy M.

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Cars May 5, 2021

Mike Knollhoff is the greatest , sexiest , best looking , and best smelling person we have ever met ! He was a total true Platinum Master Pro every step of the way ! Thank God for Mike and I would recommend him to anybody ! God Bless 🙏🏼

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Cars Oct 17, 2020

Again my name is Terry Beckemeyer. I bought a 2008 Honda Accora. Again Thache and the woman who sold me the car were great. I would recommend your place of business to everybody. Again thanks alot.

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DealerRater Sep 5, 2020

Mark and Orlando were amazing! They turned a tough situation into an amazing experience. Mark greeted us at the door and made sure that we were treated as valued costumers. Orlando came out and greeted us and helped my daughter become more acquainted with the features of her new car. We drove 4 hours to get here. In the end, totally worth it!

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DealerRater May 17, 2020

Darrell was a GREAT help in assisting us in our pursuit. Very accommodating and bending over backwards to help us in every way. Thank you Darrell Pruitt!

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DealerRater May 3, 2020

Dan Rolwes our Service Representative did a great job. Appointment was timely, listened to our concerns, arranged a loaner car, and explained options. Very professional.

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DealerRater May 2, 2020

I was early for my appointment and initially processed quickly.The young lady looked me up in the waiting to let me know they discovered a wheel alignment. The service technicians quickly performed the additional work and I was on my way home.

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DealerRater May 1, 2020

My sales person, Clayton King, was very courteous, knowledgeable and helpful. He made my SUV buying experience enjoyable. I would recommend Clayton and West County Honda to anyone. Thank you. kbart

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DealerRater Apr 30, 2020

Service has always been super friendly. They make sure to cover all your needs and answer any questions you may have. My service advisor David was also able to tell me upcoming maintenance I would need on my newer vehicle just to be prepared for future costs. I have been extremely satisfied with West County Honda.

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DealerRater Apr 27, 2020

Service efficient and excellent. Really appreciated excellent service especially Allan Holley. He was courteous and very informative. I really appreciate his knowledge and willingness to help me taking care of our car. Love the CR V!!!!!CRV

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DealerRater Apr 23, 2020

Happy with the excellent service given. Service Advisor, David. Fischer was very interested in making everything go smooth during my wait. Thank you, Betty Lorance

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DealerRater Apr 23, 2020

Fixed a recall - could not even tell that they had to take part of the car apart. Oil change - No Problem Tire Rotation - And I thought they rotated when driving (HaHa) Gave the car a bath (surprise!) All done with out any problems

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DealerRater Apr 22, 2020

At this time I would like to thank West County Honda for there outstanding service. The staff has always been very knowledgeable, courteous , friendly and helpful!

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DealerRater Apr 16, 2020

2017 Honda CR-V would not start. Called West County Honda where I purchased it. They said probably covered by warranty. They sent Tow Truck and it turned out the battery was down. Tow truck driver jumped it to get it started and we then drove the car to West County Honda for a battery check. Turned out the battery, less than three years old, was bad. Replaced battery at no charge. All this happened over about a 2 1/2 hour period. Absolutely everyone we worked with to solve our problem was extremely courteous and very attentive to our problem. It was a very ...

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DealerRater Apr 10, 2020

Everyone is so nice and you wash my car!!!! Great service in great time frame. I am notified with what is due at next oil change too!

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DealerRater Apr 8, 2020

I had to get my airbag recall completed. Everyone was extremely kind, and the gentleman checking me in took extra time to wipe my car down inside and outside after it was completed. It put my mind at ease with the COVID happening. It was also completed much faster than I had been quoted. Thanks for the great service!

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DealerRater Apr 6, 2020

My 2008 Honda Civic was recently totaled in a three-car collision. As I've used West County Honda for many years for car maintenance, I went there first to look at new Hondas. Carol Esposito was most helpful, and made the unpleasant job of looking for a new car post-accident and during the coronavirus pandemic a pleasant experience. I highly comment Carol for her warmth and professionalism. Mark Charboneau was also a great help as finance manager.

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DealerRater Apr 4, 2020

Everything in service experience was well done Oil change, tire rotation, nitrogen tire fill. 7500 mile scheduled service appointment on Saturday April 4 @ 8:00 am

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DealerRater Apr 1, 2020

Great experience. Negotiated over the phone, got what I really believe is a great deal and they delivered the care to my house in this strange virus laden time. Everything was handled great and never had to leave the house. Thanks Mike for a great experience.

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DealerRater Mar 31, 2020

I scheduled regular maintenance for Honda Accord Hybrid. They did a very good and quick job, and were very professional while performing the maintenance work.

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DealerRater Mar 31, 2020

I worked with Sarah Coleman with leasing a car from Honda 2yrs, Sarah informed me that she was no longer working with Honda and referred me to Thach. A bit apprehensive I gave Thach a chance and he was equally as helpful, professional and accommodating. I love my new car...

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DealerRater Mar 26, 2020

Bought my vehicle there and have always used the service department for quick, friendly and excellent service. Would recommend to anyone. Purchase prices good, service excellent and not only drop off but also Saturday service. They will shuttle you to work or home if you leave a vehicle for service.

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DealerRater Mar 23, 2020

Service Advisor was cordial and provided a good estimate on time to complete. With installation of replacement lower ball joints on front and rear shock/spring assemblies the car rides and handles like new.

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DealerRater Mar 22, 2020

Brian was ready for me and the oil change for my car. He is always helpful and ready to assist me or answer any question that I might have.

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DealerRater Mar 20, 2020

He was very helpful and professional is able to get my vehicle in and fix the problem. Even was able to change the oil while I waited.

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DealerRater Mar 18, 2020

Exceptional service workmanship, timing and delivery of needed regular maintenance services. I will continue to depend on them for both my Accord and CRV care.

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DealerRater Mar 16, 2020

My first time receiving service at this location. I was shocked about how well the communication was during my service. My van is running great.

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DealerRater Mar 13, 2020

I am new to the area. Had previous service with another Honda dealer before coming to West County Honda. Same good experience at both dealerships.

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Cars Mar 13, 2020

I bought my first new Honda Civic last weekend and got a great deal. My salesman Matt was great! If you are shopping for a car you must stop by West County Honda first!

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DealerRater Mar 12, 2020

Everything was great! Vehicle was clean and ready when promised. Service drive person was great and the mechanic I talked to Keaton was knowledgeable. Thank you for catching my worn brake pads before I had an issue.

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DealerRater Mar 11, 2020

Had to have several repairs and still got my car back the next day!! Daniel was very nice and excellent to work with! Great guy!

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DealerRater Mar 10, 2020

West County Honda has always been courteous and helpful. I’ve had the opportunity to visit the service department on two occasions for minor issues. Both times I was very satisfied with their service.

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DealerRater Mar 10, 2020

Friendly customer service. Clean, comfortable waiting room. Service for only what is needed. Love the clean car after service is done. My car was pulled into the garage when I left so I wouldn't have to walk outside in the rain.

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DealerRater Mar 10, 2020

I had a very intermittent issue with my battery draining three times since Jan 13th. I brought my car in the first time after I jumping it up after it died on Jan 13th. Everything checked out OK, both the battery and Alternator. So I figured I might have left something on to cause this. Anyway, on Feb 16th my car was dead after work, so I charged it up again. Then it did it again on Mar 1st again after work. At this point I knew I had not left anything on to cause this, so it was time ...

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DealerRater Mar 9, 2020

Friendly and knowledgeable help from Norbert, Kris and Jeff. Kris did a good job of prepping the car and explaining the features. Turnaround time less than an hour.

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DealerRater Mar 6, 2020

Great customer service, Allen was very friendly and helpful. He helped resolve issues that involved our warranty. I especially appreciated the very nice oaner overnight.

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DealerRater Mar 4, 2020

We dealt with Mike Knollhoff in buying a new Honda. He was excellent--helpful, friendly, and straight-forward. Too bad that he had to have his decisions vetoed or confirmed by another person.

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DealerRater Mar 4, 2020

Staff was very helpful in making the transaction and explaining all the features on the new car. This is reason for being a 25 year client.

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DealerRater Mar 1, 2020

Excellent Customer Service!!! We did a last minute vehicle service and they worked us into their schedule. They were busy and the service was running a few minutes behind. Customer Service Representative Allen Holley help us understand the different option available. Allen Excellent knowledge in Customer Service was Greatly Appreciated. Thank You, Shawn and Kellie Reed

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DealerRater Mar 1, 2020

The staff members I encountered were very friendly and clearly explained what they were doing. They tried to make my experience as seamless as possible and ensure all of my concerns were addressed.

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DealerRater Mar 1, 2020

I began my search for a new Honda Pilot at Mungenast Honda, who quoted a low purchase price, but offered terrible trade in. Mungenast also gave me an overall "smug" vibe. Then I found what I wanted online at Napleton Honda and reached out to them. Napleton's refused to speak with me about price or trade in over the phone, despite me explaining that I lived 100 miles away. They convinced me to make an appointment to "come in". I then began receiving unnecessary videos from Napleton's dealership and received phone calls/ emails from 4 or 5 ...

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DealerRater Feb 28, 2020

Worked with the best--i was looking for a car that would be affordable, reliable and economical but also lot of fun to drive..My salesman-Mark Charboneau delivered all of this and more!I'm enjoying driving my new civic and having extra gas money to spend elsewhere.A sincere thank you!

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DealerRater Feb 25, 2020

I appreciated getting a service appointment that worked with my schedule. Bryan was attentive, professional, and helpful. I look forward to working with him in the future.

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DealerRater Feb 25, 2020

I arrived early for an appointment, and they were ready for me. Tim did a great job checking me in and explaining everything to me. The waiting area was clean and comfortable, and the car was ready within the time promised.

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DealerRater Feb 25, 2020

Tim Rice was very friendly and made my service appointment enjoyable. I will not hesitate to make my future service appointments at West County Honda.

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DealerRater Feb 25, 2020

Tim was helpful and easy to work with. He did an excellent job. Service was done quickly and efficiently. Waiting Room was clean and the water and coffee were nice to have around.

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DealerRater Feb 24, 2020

David was my service advisor, and he was very straight-forward with me about what my car did and didn't need, as well as being honest with me about possibly getting a tire rotation at no charge at Costco where I had purchased my tires (I chose to have it done at West County Honda anyway with a coupon for a very reasonable price, just to get it done). I am very satisfied with West County Honda, and will continue to have them do the maintenance on my car. Always appreciate the coupons!

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DealerRater Feb 22, 2020

Thanks go out to Service advisor Allan Holley who continues to provide a very pleasant experience when we bring in both of our Honda's (CRV & Accord).

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DealerRater Feb 21, 2020

Dropped off in early morning and it was done by 10. Let us know about tire life and 100,000 mile checkup, but no pressure to do soon.

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DealerRater Feb 20, 2020

Always great service, giving you updates as you wait. Comfortable lounge to relax, have refreshments. Treated with appreciation, professionalism. Always a good experience for me.

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DealerRater Feb 19, 2020

Not only were they great at servicing my car, but they helped get me back home and picked me up when my car was finished!

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DealerRater Feb 16, 2020

So glad I choose West County Honda to purchase my two Honda'. Everyone's so accommodating and couldn't be nicer.Dave Monroe's the best!

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DealerRater Feb 15, 2020

Needed two tires and wheel. Talked to Tim on Thursday and came in for service on Sat. Everything was first rate and sO am pleased.

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